Frequently Asked Questions

Here we give you easy answers to all your questions.

1. What carpet cleaning services do you offer in Sydney?

Our Sydney-based carpet cleaning company offers a range of services, including steam cleaning, dry cleaning, stain and odor removal, and carpet protection treatments. We cater to both residential and commercial clients.

2. How do I book a appointment?

To book a carpet cleaning appointment, simply visit our website or give us a call. Our friendly staff will help you schedule an appointment at a time that’s convenient for you.

3. How much does carpet cleaning cost?

The cost of carpet cleaning varies based on factors such as the size of your property, the type of cleaning method, and any additional services required. We offer free, no-obligation quotes on our website or over the phone.

4. Do you use eco-friendly carpet cleaning products?

Yes, we are committed to using eco-friendly, non-toxic products that are safe for your family, pets, and the environment. We also use energy-efficient equipment to reduce our carbon footprint.

5. How often should I have my carpets professionally cleaned?

We recommend having your carpets professionally cleaned every 12 to 18 months. However, this can vary depending on factors such as foot traffic, pets, and allergies. Regular cleaning will prolong the life of your carpet and maintain its appearance.

6. What is the difference between steam cleaning and dry cleaning?

Steam cleaning, also known as hot water extraction, uses hot water and cleaning agents to remove dirt and grime from your carpets. Dry cleaning, on the other hand, uses minimal moisture and a specialized cleaning compound. Both methods effectively clean carpets, but the choice depends on your specific needs and preferences.

7. How long does it take for my carpets to dry after cleaning?

Carpet drying times vary depending on the cleaning method used. Steam cleaned carpets typically take 4-6 hours to dry, while dry cleaned carpets are usually dry within 1-2 hours. Factors like ventilation and humidity can also affect drying times.

8. Can you remove stubborn stains and odors from my carpets?

Yes, our trained technicians use specialized stain and odor removal techniques to effectively treat a variety of issues, including pet stains, wine, coffee, and more. However, some stains may be permanent, depending on the type and age of the stain.

9. Will carpet cleaning remove allergens and improve indoor air quality?

Professional carpet cleaning can help remove allergens like dust mites, pet dander, and pollen, improving the indoor air quality of your home. Regular cleaning can help alleviate allergy symptoms and create a healthier living environment.

10. Do you offer a guarantee on your carpet cleaning services?

Yes, we offer a satisfaction guarantee on all our carpet cleaning services. If you’re not completely satisfied with the results, we’ll return to address any concerns at no additional cost.

11. What areas in Sydney do you service?

We service all areas in and around Sydney. For a complete list of suburbs we service, please visit our website or contact us.

12. Can I walk on the carpets after they’ve been cleaned?

Yes, you can walk on your carpets immediately after they’ve been cleaned. However, we recommend waiting until they’re completely dry to avoid any potential slipping hazards or accidents.

13. Do you move furniture before cleaning carpets?

Yes, our technicians will move most furniture, such as sofas, chairs, and tables, before cleaning your carpets. However, we ask that you remove any small, fragile, or valuable items before we arrive. For safety reasons, we do not move large, heavy items like pianos or entertainment units.

14. Are your technicians trained and certified?

Yes, our technicians undergo extensive training and hold industry certifications to ensure they provide the highest quality carpet cleaning services. Our team is skilled in various cleaning methods and stays up-to-date with the latest industry standards.

15. Can you clean carpets in commercial properties?

Yes, we provide carpet cleaning services for commercial properties, such as offices, retail spaces, and hotels. Our team is equipped to handle projects of all sizes and can work around your business hours to minimize disruption.

16. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions to our customers. To stay informed about our latest offers, please visit our website or follow us on social media. You can also sign up for our newsletter to receive updates directly to your inbox.

17. How do I prepare for a carpet cleaning appointment?

To prepare for your carpet cleaning appointment, please vacuum your carpets thoroughly, remove any small or fragile items, and clear a parking space close to your property for our technicians. If possible, please also ensure that pets and children are kept away from the cleaning area.

18. Can you clean rugs and upholstery as well?

Yes, in addition to carpet cleaning, we offer professional rug and upholstery cleaning services. Our technicians are trained to handle various types of fabrics and materials to provide a thorough and safe cleaning experience.

19. How long does a carpet cleaning appointment take?

The duration of a carpet cleaning appointment depends on factors like the size of your property, the type of cleaning method used, and the number of rooms being cleaned. On average, it takes about 2-4 hours to clean a standard three-bedroom home.

20. Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours before your scheduled time. Please note that cancellation fees may apply if you cancel with short notice.

21. Do you provide a receipt or invoice after the service?

Yes, we provide a detailed receipt or invoice after the completion of your carpet cleaning service. This can be sent to you via email or provided as a hard copy upon request.

22. Are you insured and licensed?

Yes, our carpet cleaning company is fully insured and licensed to operate in Sydney. We take all necessary precautions to ensure the safety of our technicians and your property during the cleaning process.

23. What payment methods do you accept?

We accept a variety of payment methods, including cash, credit cards, and bank transfers. Please let us know your preferred payment method when booking your appointment.

24. Can I request a specific cleaning method for my carpets?

Yes, if you have a preferred cleaning method or specific requirements, please let us know when booking your appointment. Our technicians will do their best to accommodate your needs and provide the most effective cleaning solution for your carpets.

25. What can I do to maintain my carpets between professional cleanings?

To maintain your carpets between professional cleanings, vacuum regularly, attend to spills and stains promptly, and use area rugs or mats in high-traffic areas. Additionally, consider a professional carpet protection treatment to help resist stains and wear.

26. Can you clean pet hair from carpets?

Yes, our carpet cleaning methods effectively remove pet hair from your carpets. However, we recommend vacuuming your carpets before our arrival to remove any loose pet hair and debris for the best results.

27. Will your cleaning methods cause my carpets to shrink?

Our professional carpet cleaning methods are designed to be gentle on your carpets and minimize the risk of shrinkage. However, if your carpets are prone to shrinkage or have specific cleaning requirements, please inform us when booking your appointment.

28. Can you treat and protect my carpets against future stains and spills?

Yes, we offer professional carpet protection treatments that can help shield your carpets from future stains and spills. These treatments create a barrier on the carpet fibers, making it easier to clean up spills and prolonging the life of your carpets.

29. Do you offer same-day or emergency carpet cleaning services?

While we strive to accommodate our customers’ needs, same-day or emergency carpet cleaning services are subject to availability. Please contact us as soon as possible to check our availability and schedule an appointment.

30. Can I get an estimate for my carpet cleaning without a home visit?

Yes, we can provide a rough estimate for your carpet cleaning based on the information you provide, such as the size of your property and the type of cleaning required. However, please note that the actual cost may vary once our technicians assess your carpets in person.

31. What is the difference between having my carpets shampooed and other cleaning methods?

Carpet shampooing is a traditional cleaning method that involves applying a foamy detergent solution to the carpets and agitating it with a brush or machine to lift dirt and grime. The shampoo is then extracted using a vacuum, leaving your carpets clean and refreshed. Other cleaning methods, like steam cleaning and dry cleaning, use different techniques and solutions to clean your carpets. While shampooing can provide a deep clean, it may leave some residue and take longer to dry compared to other methods. Our technicians can recommend the most suitable cleaning method for your specific needs and preferences.